FAQ(Frequently Asked Questions)

How to use free rides?

Dear customer, you have to sign up your account with any referral code to avail first free ride upto PKR 100. For any further details you are requested to please call us on helpline 021-111-227-669. Our representative will be available to assist you in this regard. Thank you

Are there any promos?

Dear customer, Yes we have different promo’s available and you’re requested to please call us on helpline 021-111-227-669. Our representative will be available to assist you in this regard. Thank you

Are there any free rides?

Dear customer, you have to sign up your account with any referral code to avail first free ride upto PKR 100. For any further details you are requested to please call us on helpline 021-111-227-669. Our representative will be available to assist you in this regard. Thank you

What is a referral code on downloading the app (Rocket)?

Dear customer, Referral code is optional, you can sign up your account without entering referral code however If your friend/family member are already using our services then they can provide you referral code and if you sign up your account with referral code then You’ll get first free ride up to Rs 100 and a person whose referral code was used will also get Rs 100 in wallet.

Once you are registered you will have your own referral number which you can give to your family / friends and introduce to new customers & get them registered to avail referral incentive in your wallet.

From where anyone can find referral code (Rocket)?

Dear customer, Referral code will only be available with already registered customers. To find referral code go to menu -> Free rides

What are the charges?

What are the charges?

Base Fare 30.00
Rate Per KM 5.00
Rate Per Minute 2
Minimum Charges 40

I want to induct rickshaw in your company?

Dear customer, You’re requested to please call us on helpline 021-111-227-669 in order to get your vehicle registered along with below details. Our representative will be available to assist you in this regard, Thank you

  • Your Contact number
  • Email ID (if any)
  • City
  • Residential location

How long does it take for the rickshaw to reach?

You can check estimated arrival time (ETA) in App while booking. Normally it takes less time to reach at your pickup point

Long waiting at helpline

Dear customer, we are sorry for inconvenience caused, currently all representatives are busy in assisting other customers. You’re requested to please call us on helpline 021-111-227-669 after a short while. Thank you for your patience.

What is the link for Android/IOS

Dear Customer, please visit our website www.rocketrickshaw.com and find download links for IOS and Android.

Your app is hanging

Dear customer, We are sorry for inconvenience caused, please follow below step and check again

  • Delete cache and cookies , restart your handset and check again
  • Note: Your data connection /WiFi is working properly

    If issue still unresolved then contact us on helpline 021-111-227-669

Rickshaw is not available in app

Dear customer, we are sorry for inconvenience caused, currently all heroes are busy in taking rides nearest your location. Please try after a short while or call us on helpline 021-111-227-669 Your ride will be booked if hero will be available